At SP-Prime, we are committed to delivering high-quality, virtual-first services that meet the specific needs of our clients. Whether you are seeking consultations, workshops, skills training, or troubleshooting support, our goal is to provide value through every interaction.

Due to the nature of our services being strongly online and customized to your unique requirements, all bookings are non-refundable. This policy helps us ensure the effective allocation of resources, uphold the quality of service delivery, and maintain our commitment to fairness and efficiency for all our clients.

We understand that unforeseen circumstances can arise, which is why we aim to offer flexibility wherever possible. If you encounter scheduling conflicts or need to adjust your booking, we encourage you to contact us at least 48 hours in advance of your scheduled service. While refunds are not available, we will work with you to find an alternative solution, such as rescheduling your appointment or providing additional guidance.

In rare cases where technical issues or disruptions beyond our control occur, we will evaluate the situation on a case-by-case basis to ensure you receive the service you have purchased. Our team is dedicated to addressing any concerns you may have and finding solutions that align with our commitment to excellence.

We strongly recommend reviewing the details of your selected service before making a purchase. If you have questions or require clarification about any of our offerings, please reach out to our support team. We are here to help you make informed decisions and maximize the value of your experience with SP-Prime.

By proceeding with a booking or purchase, you acknowledge and accept this refund policy. Thank you for choosing SP-Prime as your trusted partner in information services and computer network solutions.